8 service desk KPIs and performance metrics for IT support CSAT is an excellent KPI to track in tandem with operational metrics, as it can reassure you that your efforts are working, or advise you on how to change course. In addition, since CSAT is such a complicated metric, with many variables factoring into its final result, it’s important to...

What is Natural Language Processing? Definition and Examples Natural language processing (NLP) is a form of artificial intelligence (AI) that allows computers to understand human language, whether it be written, spoken, or even scribbled. As AI-powered devices and services become increasingly more intertwined with our daily lives and world, so too does the impact that NLP has on ensuring a...

6 Important Healthcare Chatbot Use Cases in 2023 This allows for fewer errors and better care for patients that may have a more complicated medical history. The feedback can help clinics improve their services and improve the experience for current and future patients. Overall, this data helps healthcare businesses improve their delivery of care. NLP-powered healthcare chatbots, that are trained on...